Own features end-to-end from idea to production: Define and articulate the prioritization for features you’ll own, ensuring alignment with product vision+strategy and market needs.
Lead customer discovery sessions and prioritization: Find, build, and iterate with design partner customers. Conduct comprehensive market research and stakeholder discovery to identify and quantify opportunities for innovation. Dig into the ‘questions behind the questions’ to anticipate customer needs
Be a strategic partner to internal teams: Collaborate across design, engineering, go-to-market, and customer success teams to ensure successful impact and adoption of features
Continuously learn: Stay abreast of latest trends and advancements to inform product direction
Own the outcome: Identify potential risks and challenges in the product development lifecycle and devise effective mitigation strategies to ensure timely and successful product delivery

3+ years of experience, ideally working closely with AI or LLM-first products
Hands-on work style – curiosity with a bias for action. You anticipate needs and bottlenecks and deliver with urgency and care.
Strong first principles and systems thinking
Comfortable working with ambiguity and learning quickly in a dynamic startup environment
Passion for redefining the future of customer experience
Bonus Points:
Background in product management or consulting
Experience in a startup or high-growth SaaS environment
Previous experience deploying complex AI features to production
Familiarity with customer support and contact center operations

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees

Insights Product Manager

Key skills