Provide Tier 2 Support for Okta-related issues, including SSO, MFA, identity lifecycle, and access provisioning.
Troubleshoot and resolve escalated IAM incidents and service requests.
Manage Okta configurations (applications, policies, groups, users).
Support integrations with SaaS and on-prem applications.
Analyze logs, identify root causes, and implement preventive fixes.
Collaborate with Tier 1, IT, Security, and Engineering teams.

Bachelor's degree in IT, Information Systems, or Computer Science or related field.
Minimum of FIVE (5) years engineering and deploying IT systems.
Experience using Okta as an enterprise identity provider solution.
Knowledge of Okta including features, integrations, and architecture.
Understanding of authentication protocols, such as SAML 2.0, OAuth2, OIDC.
Experience configuring user authentication policies and application connections in Okta.
Experience configuring and managing Multi-Factor Authentication (MFA) factors for Okta users, including Okta Verify, FIDO tokens, One-Time Passcodes, and Yubikey tokens.
Experience troubleshooting Okta user authentication and application issues.
Broad knowledge of cybersecurity threats and mitigating IT solutions.
Broad knowledge of IAM platforms and the full identity lifecycle.
Experience developing cybersecurity policies.
Experience with online research techniques.
Excellent communication and documentation abilities.
US Citizenship.
Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse.
Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend

Okta Support Specialist

Key skills