Proactively partner with State and Local Government market leadership to develop and execute on administrative and operational tasks
Provide insights to enhance delivery models & outcomes to further the market's goals
Provide proactive support on tracking project staffing and ensuring all staff are aligned to sufficient billable work
Build & maintain relationships with key stakeholders covering a range of internal Guidehouse business sectors
Collaborate with implementation & business development teams to enhance service delivery
Understand, meet, and exceed the assigned market's operational key performance indicators
Ability to review data to determine operational impacts and needed actions
Continual improvement of market process flows to lower cost and improve outcomes
Support CE&I-Segment wide priorities as assigned
Interacting with market staff and vendors and/or subcontractors, answering questions, and resolving issues
Provide project-specific support on invoicing, budget tracking, revenue forecasts, and project set up

Bachelor's degree and a minimum of 6-8+ years of prior relevant experience or an associate’s degree and a minimum of 8-10+ years relevant experience
Relevant experience coming from a healthcare provider, central office environment, or revenue cycle outsourcing company
2+ years of experience as an operations specialist or in a similar role
Knowledge and experience using Microsoft Office (Word, Teams, Excel, PowerPoint, Outlook) products
Experience with leveraging Excel for reporting

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program

Operations Support Specialist, Western Region

Key skills