Accountable for Customer’s overall success with Adobe, including renewals, adoption of Adobe solutions, customer health, and satisfaction
Build a clear success plan and ensure smooth communication
Deliver an exceptional customer experience with proactive communication
Drive adoption of Adobe Experience Cloud products
Identify Customer risk, and partner with the extended Adobe team to establish and complete 'get well' plans
Be the voice of the customer internally at Adobe

Bachelor’s Degree and/or relevant work experience
10+ years of Customer Success experience in Software as a Service, Digital Marketing
Strong consulting skills and proven results working as a trusted advisor to drive business value for clients
Ability to prioritize, multi-task, and perform effectively under pressure
Existing knowledge of software in digital marketing and/or digital media space
Validated experience with account planning & customer success plans

Senior Customer Success Manager

Key skills