Key skills
AzureCloudDockerERPGrafanaJ2EEJavaKafkaKubernetesOraclePythonSplunkSQLShellAIDynatraceAppDynamicsCommunication
About this role
Role Overview
- Provide day-to-day production support for Oracle EBS/ERP (Procurement, OM, Inventory); resolve incidents/requests within SLAs and ensure service stability.
- Troubleshoot end-to-end issues across business workflows, configuration, master/transaction data, batch/concurrent programs, and interface processing using strong analytical and SQL skills.
- Support supply chain execution flows including Procure-to-Pay, Order-to-Cash, receiving, picking/packing/shipping, inventory transactions (transfers, adjustments, reservations, cycle counts), and reconciliation of on-hand balances.
- Perform data triage and correction (where approved) and partner with functional leads for process/config changes.
- Monitor and support 3rd-party integrations (e.g., ASN, receipts, shipment confirmations, inventory updates, returns/RMAs).
- Partner with integration/middleware teams and vendors to resolve cross-system defects, mapping issues, sequencing/latency problems, and data mismatches.
- Analyze and remediate interface errors in queues/tables/logs; validate reprocessing/replay and prevent duplicates.
- Lead incident response and minimize downtime.
- Build and maintain monitoring, alerts, and dashboards for proactive issue detection.
- Create run books and automate operational tasks to improve efficiency.
- Collaborate with development teams to define and meet non-functional requirements (reliability, performance, scalability).
- Conduct blameless postmortems and drive continuous improvements.
- Support release management, capacity planning, and security best practices.
- Provide 24x7 on-call support as needed.
Requirements
- 7+ years in Development, Functional and maintenance experience for Oracle Applications (EBS/Fusion – AR, AP, FA, PO, INV, PA, OM, Planning, etc.)
- with SRE mindset
- Proficiency in SQL/PLSQL, and Oracle technologies, Java/J2EE, scripting (Python, Shell), and automation (AI based automation a plus).
- Strong skills with observability tools (Dynatrace, AppDynamics, Splunk, ELK, Grafana).
- Experience with containerization (Docker, Kubernetes) and cloud services (Azure).
- Experience with Middleware / Integration technologies – Oracle SOA/OIC, Mulesoft, Kafka/JMS, EDI.
- Excellent problem-solving and communication skills.
- Bachelor’s degree in Computer Science, IT, or related field.
Tech Stack
- Azure
- Cloud
- Docker
- ERP
- Grafana
- J2EE
- Java
- Kafka
- Kubernetes
- Oracle
- Python
- Splunk
- SQL
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.