To provide exceptional customer support on Sedgwick’s primary temporary housing line by assisting policyholders, adjusters, and partners with housing-related inquiries.
Handling inbound calls, processing hotel extensions, supporting billing-related questions, and performing administrative tasks.
Answers inbound calls from insureds/policyholders, adjusters, hotels, and property managers in a professional, friendly, and compassionate manner.
Serves as the first point of contact for housing-related inquiries, demonstrating strong service and problem-solving skills.
Learns the functions of each department in order to accurately resolve issues and answer questions.
Accurately and efficiently enters new housing claims into the system.
Monitors inbound email for claim questions, approvals, and new housing requests.
Contacts insureds via text and email to confirm hotel extension needs.
Updates and maintains the hotel database to ensure accuracy and uniformity.
Extends hotel stays for clients currently in-house.
Retrieve hotel folios (receipts) from properties for completed and partial stays.
Audit hotel folios and related claims for billing accuracy, compliance, and documentation.
Verifies and maintains accurate data across internal systems.

Bachelor's degree or equivalent from an accredited college or university preferred.
Four (4) years of experience in claims processing or related business experience, or equivalent combination of education and experience required.
Insurance or finance industry experience preferred.
Working knowledge of billing and reconciliation systems, claim systems, financial services, and insurance products.
Excellent oral and written communication, including presentation skills.
PC literate, including Microsoft Office products.
Excellent analytical and interpretive skills, including efficient use of MS Excel.
Excellent problem solving and resolution skills.
Strong organizational skills.
Ability to maintain confidentiality.
Ability to work in a team environment.
Ability to meet or exceed Performance Competencies.

Customer Service Specialist

Key skills