Key skills
Communication
About this role
Role Overview
- Oversees programs and client relationships
- Leads and manages a team of North America based CSMs
- Ensures client retention and development of strong relationships
- Captures client feedback and guides CSMs in identifying client needs
Requirements
- 5+ years of client account handling and/or management
- 3+ years of people/team management
- demonstrable training and team development experience
- ability to manage a varied workload
- clear, concise communication skills
- innate problem-solving skills
- ability to understand data and identify trends
Benefits
- EQUAL OPPORTUNITY EMPLOYER
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development