Customer Success Engineer at GitLab

Provide technical consultancy and solution guidance to customers through Zoom calls and written communication, helping them solve day-to-day challenges with GitLab.
Drive measurable customer value and product adoption that supports renewals and expansion, with a focus on the group across APJ.
Deliver technical, architectural, and best practice guidance for GitLab use cases across source code management, continuous integration and continuous delivery, DevSecOps, and Agile planning.
Partner closely with Account Executives and Renewals Managers to align technical recommendations to customer objectives and account plans.
Plan and deliver customer workshops, demos, and enablement sessions to help teams adopt GitLab effectively and confidently.
Maintain and grow your specialty competency in GitLab capabilities and relevant DevSecOps tooling, staying current on new product features and patterns.
Contribute to scalable enablement by improving documentation and sharing knowledge through internal and external channels (for example, tutorials or technical content).
Mentor and support colleagues and customers as they develop technical competency, fostering a culture of continuous learning and growth.
Manage multiple customer engagements in parallel, prioritizing effectively and communicating status, risks, and next steps to customers and internal stakeholders.

Ideally some experience providing technical consultancy and solution guidance to customers through video calls and written channels.
Familiarity with GitLab use cases across source code management, continuous integration and continuous delivery (CI/CD), DevSecOps, and Agile planning (you don't need to know all of these deeply).
Some hands-on experience with DevSecOps and adjacent technical tooling, or strong foundational knowledge to learn these areas.
A background in software development, systems engineering, or a related technical field (or equivalent hands-on technical experience).
Experience driving meaningful outcomes for customers or end-users, or a track record of making an impact in technical projects.
Comfort collaborating with account and sales teams to align technical solutions with business objectives.
Interest in developing and delivering technical workshops, demos, or enablement sessions (or eagerness to learn this skill).
Strong communication skills, with the ability to explain complex technical topics clearly in writing and verbally.
Ability to juggle multiple priorities and manage time effectively in a remote, asynchronous environment.
Interest in supporting customers across APJ and willingness to adapt your communication style to different cultures and working styles.

Customer Success Engineer