Apply your diagnostic acumen to verify vehicle condition data from inspection reports, confirming accuracy and identifying potential discrepancies.
Investigate and resolve customer arbitration claims by serving as a neutral technical expert.
Maintain proactive and clear communication with customers, ensuring they understand the technical basis for resolutions.
Educate customers and internal teams on best practices and reasonable expectations regarding vehicle condition, repairs, and reconditioning.
Translate customer descriptions of issues into technical assessments, clarifying mechanical, cosmetic, or title-related concerns.
Understand and resolve issues with regards to vehicle registration, liens, and odometer disputes.
Utilize analytics to identify trends and opportunities for enhancing customer experience and productivity.
Mediate disputes and negotiate repairs or pricing to reach mutually agreeable solutions, ensuring customer satisfaction and buyer retention.
Collaborate with inspection and quality control teams to provide feedback and manage policy and goodwill loss effectively.
Stay up to date on evolving arbitration policies and best practices through relative legislation for various provinces across Canada.

Minimum of 2 years of hands-on experience in the automotive industry (e.g., Service Technician, Service Advisor, Damage Estimator, Body Shop)
Outstanding customer service orientation with excellent communication abilities
Bilingual in English and French
A positive attitude, exceptional follow-up skills, basic computer literacy, and a strong commitment to teamwork
Superior conflict resolution, negotiation, and communication skills (both written and verbal)
Proficiency in utilizing CRM software to effectively manage customer interactions and maintain accurate records

Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

Bilingual Automotive Technical Specialist, Claim Resolutions

Key skills