Key skills
Communication
About this role
Role Overview
- Working directly with customers and global support staff to diagnose issues to ensure success in using our Emerson AMS Machinery Management products (AMS).
- Providing remote diagnostics to investigate and replicate product and software application issues at client sites.
- Providing feedback to Technology regarding our end user requirements, based on the investigation of field issues.
- Building Knowledge Base Articles and content for product information to be used in the field.
- Facilitating testing for New Product Development (NPD).
- Becoming a subject matter expert on our products to influence future innovation of the suite of product offerings.
- Demonstrating technical expertise, proficiency, and self-sufficiency in computer skills, networking, communication and automation protocols.
- Demonstrating knowledge and proficiency in Condition Monitoring of critical assets for Predictive Maintenance.
- Demonstrating Customer Loyalty principles achieve Customer Satisfaction goals.
- Developing and delivering department training sessions.
- Establishing and maintaining close consultative long-term relationships with key customers to assist with their support needs.
Requirements
- Experience with software installation and database migration
- Knowledge of industrial network architecture and communication protocols used in automation
- Network skills, database applications, knowledge with virtual machines, web-based applications
- Strong multi-tasking skills: ability to get many tasks done quickly and accurately with high level of attention to detail.
- Ability to work directly with the end-user in resolving system issues on a production environment.
- Excellent communication skills
- Legal authorization to work in the United States without sponsorship now or in the future.
Benefits
- We provide a variety of medical insurance plans, with dental and vision coverage
- Employee Assistance Program
- 401(k)
- Tuition reimbursement
- Employee resource groups
- Recognition
- Flexible, competitive benefits plans
- Flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.