About this role
Role Overview
- report directly to the Manager, Care Management
- help ensure optimal continuity of care for patients transitioning into and out of our services
- responsible for being highly knowledgeable regarding post-acute levels of care
- act as an expert regarding CenterWell Home Health services including home health, hospice, and palliative care
- communicate with the CenterWell Home Health clinical team and help facilitate patient follow-up for patients in need of additional services
- be a CenterWell Home Health representative in supporting patients discharged from service or those who may need post-acute services
- navigate healthcare options, care services post-acute offerings, Medicare coverage, billing issues, and accessing healthcare resources
- use various tools to provide patient options and education quickly
- handle customer issues including location lookup, directions, and complaints
- make clinical level of care determination based on discussion, medical records, and other important clinical data
- advocate for customers throughout the referral process to ensure timely response and maximize referral to admission conversion rate
- follow-up and track referral and admission outcomes
- maintain awareness of department performance objectives and assure patient satisfaction goals are met
- assist in the admissions process by acting as an ambassador for patients meeting the admissions requirements
- focus on placing the right patient in the right care setting at the right time
- adhere to and participate in Company's mandatory training including HIPAA, Business Ethics, Compliance programs, and Company policies
Requirements
- Associates Degree required
- BSN preferred
- compact state RN license required
- Business needs may require additional state licensures be obtained
- At least 3 years post-acute experience
- Home Care or hospice experience preferred
- Nursing background working across multiple areas of post-acute care
- Nursing experience in post-acute care
- Current CPR certification
- Knowledge of home health, hospice, and palliative care services
- Ability to learn and master information related to locations and services of clients
- Excellent analytical and problem-solving skills
- Excellent verbal and interpersonal skills
- Must read, write and speak fluent English
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
- many other opportunities