Complete legal bill review audits for compliance with RLI Billing Guidelines
Review, analyze and audit law firm invoices to determine accuracy, reasonableness and compliance with agreed upon fee structure
Develop working relationship with claim adjusters and staff to process payment of legal invoices promptly
Document e-billing processes including specific steps for law firms
Propose best practices for e-billing procedures
Develop and test new e-billing procedures
Assist law firms with e-billing issues, ensure compliance with all electronic billing guidelines and timelines, ensure invoices are uploaded to correct matters and assist to remedy errors
Communicate situations to management that may require follow up, such as rate issues, delays in billing, difficult requests, etc.
Advance and own all aspects of the Claim Department’s legal e-billing program, including budgets, expense tracking, ensuring vendor compliance, etc.
Communicate with claim adjusters, as necessary, to discuss particular legal activities and their appropriateness for the defense of the claim
Respond effectively to billing inquiries from the law firms
Build and maintain working relationships with law firms
Assist in other duties as needed
Stay knowledgeable of trends in legal software

Typically requires a Paralegal degree
2+ years of related experience
Working knowledge of legal procedure [OR] equivalent level of education and experience
Ability to use analytical methods in claim processes to find workable solutions
Ability to generate innovative solutions within the claims department
Ability to communicate findings and recommendations effectively to internal and external contacts on claim department matters
Ability to oversee e-billing processes (matter creation, invoice review, etc.) and own the business relationships with outside counsel and key vendors for the Claims Department
Proficient in Microsoft Office Suite, specifically Excel
SaaS company experience preferred.

Annual bonus plans
Employee stock ownership plan (ESOP)
401(k) — automatic 3% company contribution
Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
Paid time off (PTO) and holidays
Paid volunteer time off (VTO) to support our communities
Parental and family care leave
Flexible & hybrid work arrangements
Fitness center discounts and free virtual fitness platform
Employee assistance program
Comprehensive medical, dental and vision benefits
Flexible spending and health savings accounts
2x base salary for group life and AD&D insurance
Voluntary life, critical illness, & accident insurance for purchase
Short-term and long-term disability benefits
Training & certification opportunities
Tuition reimbursement
Education bonuses

Legal Expense Analyst

Key skills