Support project managers, scrum masters, and business analysts in projects currently in progress across E-commerce, Mobile App, and CRM platforms using both Agile and Waterfall methodologies
Assist with gathering, documenting, and validating business and technical requirements, including user stories, functional requirements, and process flows
Participate in Agile ceremonies such as daily stand-ups, sprint planning, backlog grooming, reviews, and retrospectives
Help maintain and update product backlogs, roadmaps, and project documentation
Support Waterfall-based project activities, including SDLC documentation, milestone tracking, open items, status reporting, and change management
Collaborate with Engineering, UX, QA, and business stakeholders to clarify scope, dependencies, and acceptance criteria
Assist with defect tracking, leading efforts to unblock project blockers, and user acceptance testing (UAT) for new features and enhancements
Help track project progress against key deliverables, identify risks or blockers, and help escalate issues as needed
Analyze data to support continuous improvement and informed product decisions
Contribute to processing documentation, workflows, and presentation materials for leadership updates.

Currently pursuing a bachelor’s degree in information systems, computer science, business, or a related field
Strong analytical and problem-solving skills
Excellent written and verbal communication abilities
Comfortable working and communicating with technical and non-technical partners
Organized, detail-oriented, and eager to learn
Familiarity with Agile/Scrum and Waterfall concepts (Nice to Have, Not Required)
Experience with tools like Jira, Confluence, SQL, Google Analytics, or Excel (Nice to Have, Not Required)
Coursework or projects related to Product or Project Management, Business Analysis, or Digital (Nice to Have, Not Required)

Hybrid position requiring onsite work three days per week at the Support Center in Legacy West, Plano, TX
Housing, relocation, and transportation assistance are not provided.
Availability is required from June 1 through August 7, 2026, with a minimum commitment of 30 hours per week.

IT Intern, Digital & CRM

Key skills