Manage a pipeline of conventional, government, and/or portfolio loans.
Handle customer loans in a professional manner, using English and Spanish languages.
Process all loan types which may include conventional, FHA, VA, Bond, USDA, special programs, self-employed, and complex loan types.
Evaluate loan documentation, calculate income, review assets, analyze liabilities, and clear conditions per delegated authority ensuring compliance and underwriting guidelines.
Validate automated underwriting decision per delegated authority.
Maintain high level of customer service for English and Spanish speaking borrowers by being proactive in communicating with the borrowers and loan originators.
Ensure accurate, complete, and timely loan data on processing system.
Actively participate in ongoing efforts to continually improve customer service for internal and external customers.
Review pipeline reports to ensure all tasks are completed.
Serve as an intermediary for loan issues with Loan Originators, Underwriters and other related departments.
Assist in training new hires.
Take active role as an escalation point and resource within the team based on experience/knowledge.
Maintain ongoing knowledge of Fifth Third Mortgage Company's policies and procedures.
Perform any other duties as assigned.
Assist the processing managers when required with coaching, escalations, balancing workloads, etc.

Fluent verbal and written communication skills in English and Spanish languages.
High school diploma or equivalent required.
Three (3) or more years of residential mortgage experience in processing required.
In depth knowledge of conventional, government, and portfolio underwriting guidelines.
Knowledge of processing underwriting and closing procedures preferred.
Knowledge of federal lending regulations governing residential real estate lending.
Demonstrated organizational skills.
Strong written and verbal communications skills.
Demonstrated teamwork and customer service skills with a collaborative approach to both internal and external partners.
Strong computer skills (MS Office) required, experience with Mortgage origination systems, platforms tools and technology preferred.

Bilingual – Mortgage Processor III

Key skills