Own the ongoing success, value realization, and risk management of Samsara’s Mid-Market Scale customer segment, consistently meeting or exceeding KPIs.
Define and execute scalable, long-term customer success strategies, including standardized playbooks for onboarding, adoption, expansion, and renewal.
Lead and support the CSM team through critical customer engagements.

5+ years as an individual contributor within Customer Success, account management, or strategic consulting roles.
3+ years in a people manager or leadership role preferred.
Bachelor's degree from a 4-year accredited institution.
Experience working for a SaaS company.
Led a team where each team member managed a portfolio of 50+ accounts.
Experience with “Tech Tech”, Scale, or Digital Customer Success programs.
Experience Integrating AI/automation into customer success workflows to drive team members' productivity gains.
Experience using Gainsight.

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.

Senior Manager, Customer Success

Key skills