Manage a diverse portfolio of customer projects, providing oversight and execution of project deliverables, resource management, completion of milestones and escalation management
Lead the planning, execution and delivery of customer projects, ensuring alignment with customer expectations and business goals
Coordinate cross-functional teams (e.g. operations, partners, sales) to deliver projects on time and within scope
Monitor project progress, manage risks, and resolve issues and escalations in a timely manner
Prepare and present regular project status reports to customers, highlighting progress, outcomes and next steps
Work with customers to define project scope and objectives that align with their strategic goals
Facilitate regular team meetings, providing guidance and support to ensure successful project outcomes
Analyze customer feedback and data to inform decision-making and continuous improvement efforts
Use data-driven insights to recommend enhancements to customer strategies or engagement approaches
Review and monitor regional resource availability to maximize utilization for project staffing
Work collaboratively with a global team of engagement managers to streamline operational processes and effectively scale the business

3+ years Engagement Management/ Project Management experience in the technology space.
2+ years of experience in technology/software pre-sales or technical consulting
Ability to manage multiple projects simultaneously and thrive in a fast-paced environment
Strong problem-solving and critical-thinking abilities
High level of business acumen and ability to translate client needs into actionable solutions
Working knowledge of project management tools and methodologies (e.g. Rocketlane, Jira) and CRM systems (e.g. Salesforce, PlanHat)
Certification in Project Management (PMP, Agile, etc) is a plus.
Excellent presentation skills with comfort speaking to customers and executives

100% Remote, Global Culture
Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication – Expect open decision-making and regular company-wide updates.
Innovation-Driven – Autonomy and support to ship great work and try new things.
Open Source Roots – Built on community-driven values that shape how we work.
Empowered Teams – High trust, low ego culture that values outcomes over optics.
Career Growth Pathways – Defined opportunities to grow and develop your career.
Approachable Leadership – Transparent execs who are involved, visible, and human.
Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Senior Engagement Manager

Key skills