Customer Service Representative

Role Overview

• Provide excellent customer service to Independent Health members
• Actively listen and assess needs to resolve inquiries
• Make appropriate process or regulatory determinations
• Research complex issues related to benefits, claims, and eligibility
• Utilize system tools and resources effectively

Requirements

• High school diploma or GED required
• Prior experience in a customer service focused environment required
• Call center experience preferred
• Knowledge of CPT codes, ICD-9 coding, and medical terminology preferred
• Excellent written and verbal communication skills
• Ability to effectively communicate with internal and external customers
• Must be collaborative
• Ability to think critically and listen with intent
• Proficient in problem solving and prioritization
• Microsoft Office experience required
• Proficiency in keyboard accuracy with speed

Benefits

• Full range of benefits
• Generous paid time off
• Opportunity for scorecard incentive