Connect IT priorities to business outcomes: Deliver clear, strategic roadmaps that anchor projects in overarching business objectives.
Set a near‑term IT plan (quarterly/annual) aligned to business and security needs; build 0–1 capabilities that remove friction
Design and scale the IT organization: define clear mandates for existing team members, mentor them, and plan future hires based on evolving needs
Identity & devices: standardize SSO/MFA, lifecycle automation, MDM, and least‑privilege access; automate provisioning and reviews
User support: improve responsiveness, establish visibility into SLAs and CSAT, ensure EU/UK coverage, and drive self‑service through our AI support chatbot
Vendor & SaaS: own vendor onboarding and due diligence; evolve the vendor onboarding process (Slack–Jira–Ramp); track renewals, license utilization, and spend
Security & compliance: codify corporate security practices; support SOC 2 evidence and customer reviews; proactively surface and remediate risks for IT‑owned systems

Demonstrated experience leading IT at scaling companies
balancing hands‑on execution with strategic thinking and proactive risk management
Known for transparent communication, accountability, and surfacing problems early
Proven success in remote, distributed environments (US, UK, Poland) with pragmatic, iterative plans
Fluency with SSO/MFA, lifecycle automation, MDM for mixed fleets, and day‑to‑day SaaS administration
Practical use of AI in IT operations (chatbot‑assisted support, triage, knowledge) with strong privacy and security habits
Experience with GDPR/UK data considerations and customer security questionnaires
Scripting for automation and workflow tooling
Experience designing scalable orgs and defining clear mandates for team members

Director of IT

Key skills