Inside Sales Support Representative

Role Overview

• Support Outside Sales Portfolio Growth
• Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership.
• Completes assignments timely and efficiently.
• Continually works to support Outside Sales partners to grow accounts through building strong relationships, both internal and external.
• Provides post-order follow up, reconciles issues or errors in a timely manner, and ensures all customer needs are met.
• Account Administration
• Partners with vendors and a variety of cross-functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs.
• Owns projects from end to end, ensuring that the managed account customer is the focal point of the process.
• Issue Resolution
• Assists the internal and external customer through the customer journey taking care of issue resolution, after-sale follow up, invoice transmittal, and quote requests.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Working knowledge of Microsoft Office Suite.
• Working knowledge of presentation software (e.g., Microsoft PowerPoint).
• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Demonstrated project management skills.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
• Excellent written and verbal communication skills.
• Previous customer service or retail sales experience; home improvement trades specific.
• Knowledge of local building codes; Home Improvement specific.

Benefits

• Health insurance
• 401(k)
• Flexible work hours
• Paid time off
• Home office setup allowance