Collaborate with Project Management and customers to understand business needs, user roles, and workflows.
Propose, tailor, and secure customer buy-in for customized training plans that support deployment and adoption.
Deliver dynamic and engaging virtual training sessions using a variety of instructional methods, including demonstrations, hands-on practice, and scenario-based learning.
Adapt training content to different skill levels, use cases, and audiences to ensure effective learning outcomes.
Stay up to date on product changes and enhancements to ensure training materials remain accurate and relevant.
Create and maintain supplementary training resources such as checklists, guides, and bite-sized videos to support ongoing learning.
Provide post-training support and follow-up guidance to help end users fully utilize 1Password.
Collect and analyze customer and end-user feedback to continuously improve training content and delivery.
Track customer progress against training plans and measure success using defined key performance indicators (KPIs).

2+ years of experience in a customer-facing role such as customer support, onboarding, or training, ideally within a Software as a Service (SaaS) environment.
Proven ability to facilitate engaging virtual training sessions and present complex concepts to audiences with varying technical backgrounds.
Practical understanding of adult learning principles and instructional methodologies.
Strong communication, collaboration, and interpersonal skills.
Effective time management and problem-solving skills, with the ability to manage multiple customer engagements simultaneously.
Analytical mindset with experience evaluating training effectiveness through metrics and feedback.
Experience with or familiarity using Learning Management Systems (LMS) and Customer Relationship Management (CRM) tools is a plus.
Bonus: Familiarity with 1Password or other password management tools.

Customer Training Specialist

Key skills