Customer Care Trainer
United States
Full Time
2 weeks ago
$58,000 - $72,000 USD
H1B Sponsor
Key skills
AIWorkdayPresentation Skills
About this role
Role Overview
- Run the full new-hire program end-to-end (Phase 1: Patient, Phase 2: Account)
- Coordinate and facilitate multiple trainings; use approved AI tools
- Create and maintain training content (KB articles, decks, simulations, AI aids)
- Deliver high-quality facilitation (remote + occasional in-person)
- Document training in Workday Learning
- Collaborate cross-functionally with Training, QA/Quality, Supervisors, BPO leaders
- Uphold standards & compliance
Requirements
- Bachelor’s degree or equivalent experience
- Minimum 3 years training experience
- Strong facilitation & presentation skills
- Required tools: Microsoft 365, Teams, Zoom, Workday Learning, approved AI tools
- Based in U.S.
Benefits
- inclusive workforce
- reasonable accommodations for qualified individuals with disabilities