About this role

Lead the creation of a multi-year product strategy, vision and roadmap
Conduct customer journey mapping to identify pain points, unmet needs, and opportunities to create a roadmap that will delight customers, align with company strategy and drive profitable growth
Analyze market trends, competitor solutions, and cutting-edge technological innovation to inform the roadmap
Collaborate with design and delivery teams to ensure consistent, ongoing releases
Develop and execute business cases that delivers profitable growth
Own internal and external change‑management strategy

Experience in product management, with a proven track record of leading successful product/service offering launches
Experience with AI
Experience modernizing customer facing portals
Strong communicator and collaborator, able to both influence others to act and listen/learn from stakeholders
Strong analytical, financial and problem-solving acumen, with the ability to think strategically and creatively
Knowledge of Lean product principles, innovation frameworks, and methodologies
Ability to travel as needed (approximately up to 20%)

Associate Director, Product Management

Key skills