Inbound Mortgage Customer Service Specialist

Role Overview

• Updating database with insurance for various collateral
• Ensures delivery of high quality and accurate customer service while maintaining solid customer relationships
• Handling inbound calls and completing outbound calls or web inquiries to insurance companies to verify insurance
• Canceling of Auto CPI per procedures and lender particulars
• Working Mortgage, Escrow, Commercial, Condo and Flood accounts thoroughly per procedures and to resolution
• Handling level 3 inbox emails
• Meeting set goals and assigned workload expectations for productivity
• Meeting and exceeding Quality audits and metrics

Requirements

• High school diploma or GED required
• Ability to distribute and exchange information with others
• Strong attention to detail and organization skills required
• Strong problem solving and analytical abilities
• Dependable and reliable
• Ability to acknowledge and respect confidential information
• Excellent telephone, written and verbal communication skills with strong customer service focus
• Professional interaction with employees, peers and customers
• Ability to learn quickly
• Ability to remain composed and effective under pressure

Benefits

• medical, dental and vision insurance coverage
• 100% company-paid life and disability coverage
• 401k options with company match
• three weeks PTO by the end of the first year