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Inbound Mortgage Customer Service Specialist at Allied Solutions | JobVerse
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Inbound Mortgage Customer Service Specialist
Allied Solutions
Website
LinkedIn
Inbound Mortgage Customer Service Specialist
United States
Full Time
2 weeks ago
H1B Sponsor
Apply Now
Key skills
Communication
Problem Solving
About this role
Role Overview
Updating database with insurance for various collateral
Ensures delivery of high quality and accurate customer service while maintaining solid customer relationships
Handling inbound calls and completing outbound calls or web inquiries to insurance companies to verify insurance
Canceling of Auto CPI per procedures and lender particulars
Working Mortgage, Escrow, Commercial, Condo and Flood accounts thoroughly per procedures and to resolution
Handling level 3 inbox emails
Meeting set goals and assigned workload expectations for productivity
Meeting and exceeding Quality audits and metrics
Requirements
High school diploma or GED required
Ability to distribute and exchange information with others
Strong attention to detail and organization skills required
Strong problem solving and analytical abilities
Dependable and reliable
Ability to acknowledge and respect confidential information
Excellent telephone, written and verbal communication skills with strong customer service focus
Professional interaction with employees, peers and customers
Ability to learn quickly
Ability to remain composed and effective under pressure
Benefits
medical, dental and vision insurance coverage
100% company-paid life and disability coverage
401k options with company match
three weeks PTO by the end of the first year
Apply Now
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