Senior Security Investigator

Role Overview

• Lead comprehensive, organized retail crime investigations
• Conduct targeted investigations into Xfinity Mobile fraud
• Analyze POS data, activation logs, account activity, surveillance footage
• Partner with law enforcement agencies to build cases
• Prepare investigative reports for senior management and stakeholders
• Conduct investigative interviews
• Collect, document, store, and maintain evidence according to guidelines
• Participate in fraud awareness and training programs
• Assist in compliance efforts by ensuring adherence to laws and regulations

Requirements

• 5-7 years of relevant work experience
• Extensive experience in fraud investigations, fraud management, or similar roles
• Strong knowledge of fraud typologies, techniques, and mitigation strategies
• Proficiency in using fraud detection tools, data analytics, and investigation techniques
• Familiarity with telecommunications network infrastructure, protocols, and systems
• Understanding of relevant industry regulations, standards, and legal requirements related to mobile fraud
• Excellent analytical and problem-solving skills
• Effective communication and collaboration skills
• Strong attention to detail and organizational abilities
• Proficiency in using relevant software applications and tools, including MS Office suite and fraud investigation software
• Certification or accreditation from a risk or security management program is a plus
• Certification from an interviewing and interrogation program is a plus
• Bachelor’s degree is preferred in a related field

Benefits

• Best-in-class Benefits
• Health insurance
• 401(k) matching
• Flexible working hours
• Paid time off