Enter and manage customer orders and quotations , ensuring accuracy, compliance, and on-time confirmation
Follow up on customer quotations , track conversion success, and support commercial insights
Serve as a communication bridge between customers and operations, proactively managing expectations on lead times, substitutions, and delivery risks
Work with internal scheduling to validate production capacity, lead times, and shipping estimates prior to order confirmation
Communicate and secure customer approval for product substitutions or delivery adjustments as needed to meet service objectives
Support shipping and logistics teams to ensure on-time pickups, documentation accuracy, and invoice completion
Track available, excess, or stagnant inventory and communicate opportunities or risks to sales and operations
Assist in supplier evaluation and performance tracking , including: On-time delivery Quality performance Responsiveness and issue resolution
Develop working knowledge of production scheduling and capacity planning to better support realistic customer commitments
Track and report customer service and supply chain KPIs (OTD, lead time accuracy, inventory aging, supplier performance).

Excellent written and verbal communication skills with a customer-centric mindset
Strong problem-solving skills and ability to collaborate cross-functionally
Proficiency with Excel (workbooks, basic formulas, data tracking)
Experience with ERP systems (AS400/BPCS or similar), customer portals, order acknowledgments, changes, and invoicing
Ability to manage multiple priorities in a fast-paced manufacturing environment
Willingness and ability to grow into supply chain, purchasing, and operational knowledge areas
U.S. persons only as per 22CFR120.15 guidelines.

Supply Chain Specialist

Key skills