Provide first and second-level technical support for Google Workspace, Microsoft 365, Slack, JumpCloud, and other enterprise applications to remote employees across multiple time zones.
Manage incident tickets through Zendesk ticketing system (Support module), ensuring proper documentation, prioritization, and timely resolution according to ITIL incident management best practices.
Process service requests including user provisioning, access management, and application configuration changes following established service request management workflows.
Support employee onboarding and offboarding processes, including account creation/deactivation, device assignment, and access reviews.
Assist with IT asset management activities using AssetSonar, including device tracking, lifecycle management, and inventory accuracy.

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related technical field OR currently pursuing a Master's degree with relevant technical background.
Working knowledge of major operating systems (Windows, macOS, Linux) and troubleshooting methodologies.
Familiarity with cloud-based productivity suites (Google Workspace and/or Microsoft 365) for business environments.
Understanding of basic IT service management concepts, including ticketing systems (Zendesk or similar), incident tracking, and user support workflows.
Strong written and verbal communication skills
you'll be documenting solutions, writing knowledge base articles, and communicating with users at all technical levels.
Ability to work independently in a remote environment with minimal supervision while knowing when to escalate issues appropriately.
Proficiency with common office applications and collaborative tools (Google Workspace, Microsoft Office, Slack, video conferencing).

Remote Environment: Work remotely from your home location with flexible hours supporting our follow-the-sun operations.
Hands-on Enterprise IT Experience: Gain practical experience with enterprise-level IT operations, service desk management, and compliance standards in the highly regulated energy sector.
ITIL and Governance Exposure: Learn industry-standard IT service management practices (ITIL 4) and participate in real-world data governance initiatives.
Direct Mentorship: Work directly with the Senior IT Manager and collaborate with experienced Systems Administrators on high-impact projects.
Multi-Platform Technology Stack: Develop expertise across Google Workspace, Microsoft 365, JumpCloud, Slack, AssetSonar, and other enterprise platforms.
Compliance and Security: Gain exposure to SOC 2 Type 2 audits, ISO 27001 controls, and data retention governance in a security-conscious organization.

IT System Administrator Intern

Key skills