Customer Success Manager – Strategic

Role Overview

• Ensure high user-adoption through effective executive sponsorship, change management, and white-glove trainings.
• Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD.
• Generate contract renewals by ensuring client executives and users are seeing value with AcuityMD.
• Identify and illuminate customer success stories and examples of AcuityMD ROI.
• Partner with Strategic Program Manager and Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions.
• Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from AcuityMD.

Requirements

• 5-7+ years of experience with deep experience in Customer Success for Enterprise SaaS or in the Medical Technology industry.
• You’re able to develop close personal relationships with customers and colleagues through empathy.
• You are a patient and active listener.
• You’re proactive and self-driven, and bring infectious energy and resiliency.
• You are an excellent verbal and written communicator (email & PPT).
• You’re highly organized with ability to multi-task and prioritize different assignments.
• Analytical background with experience with SQL or other query-based language.

Tech Stack

• SQL

Benefits

• Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
• Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
• Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
• Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
• Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
• Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
• Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
• Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.