Quality Assurance Analyst

Role Overview

• Auditing Delivery Compliance – Verify healthcare deliveries meet customer requirements, documentation standards, and applicable temperature-control requirements.
• Quality Management System (QMS) Administrator – Maintain, update, and support the ongoing improvement of the Quality Management System, including controlled documents, databases, SOPs, process instructions, and quality records, in compliance with ISO 9001:2015 requirements.
• Nonconformance Management – Log, investigate, and document service failures, delivery discrepancies, and procedural deviations; initiate corrective and preventive actions (CAPA) as required.
• Audit Support – Conduct routine spot checks and internal audits to ensure adherence to SOPs and ISO standards.
• Data Collection and Reporting – Track daily quality and performance metrics and prepare dashboards and reports for management review.
• Training/Orientation Compliance – Review and verify employee training and driver orientation records to monitor accuracy and compliance.
• Vendor Compliance – Maintain and manage an approved vendor and contractor list, ensuring ongoing qualification, verification, and removal as necessary.
• Inspection Readiness – Support terminal and storefront locations to prepare them for management reviews and maintain readiness for client quality inspections and assessments.
• Quality Reporting – Research and communicate quality findings, trends, and updates to cross-functional teams through meetings, presentations, and written reports.

Requirements

• High school diploma or equivalent required; Bachelor’s degree in Quality Management, Business, Logistics, or a related field preferred.
• Five (5) or more years of quality assurance experience within logistics, transportation, healthcare distribution, or a similarly regulated operational environment.
• Demonstrated hands-on experience working within an ISO 9001:2015 Quality Management System, including participation in audits and ongoing compliance activities.
• ISO 9001:2015 Internal Auditor certification preferred, or the ability to obtain certification within a reasonable timeframe.

Benefits

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays