Senior Software Maintenance Engineer, Technical Support, Linux, Kubernetes, Mandarin

Role Overview

• Support Red Hat's customers on various network related issues for Red Hat Enterprise Linux (RHEL) and Red Hat products on different hybrid cloud solutions
• Diagnose and troubleshoot complex technical problems across different components like Packet loss, bonding and teaming, IPv4 and IPv6, Control Groups, firewall (iptables) Load Balancer, network interface controllers (NICs), as well as provide the root cause analysis
• Build on your expertise by going through intensive onboarding, which includes taking Red Hat Enterprise Linux (RHEL) Certifications, like Red Hat Certified Engineer (RHCE)
• Constantly work on your skills so you can keep up with the latest technology trends as well as new products and features in Red Hat's portfolio
• Consult the customer cases with in-house support engineers and developers to promote creative solutions and improve customer experience
• Contribute to the global Red Hat knowledge management system
• Collaborate with your colleagues on different side projects, contribute to the success of the global team, and contribute to the open source community
• Manage workload to ensure that all customer issues are timely handled and managed to resolution

Requirements

• 3+ year(s) of experience with Linux for the enterprise sector
• Professional working experience as a support, sustaining, or development engineer or other directly related experience in an enterprise environment
• Linux operating system installation, configuration, upgrades, and maintenance experience
• Excellent communication skills, ability to analyze and effectively resolve complex customer issues. Ability in communicating / fluency in Mandarin is a must.
• Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus
• Passion for problem-solving and investigation of the most complex customer and technical problems
• Passion knowledge, ability to further grow and enhance your technical and interpersonal skills
• Ability to work as part of a team, open-minded, and collaborative approach
• Bachelor's degree or equivalent working experience
• Knowledge of containers is a big plus
• Knowledge of networking, firewall, security, clustering, web servers, and databases using Linux is a plus
• Experience with non x64 architectures is a plus
• Familiarity with Linux scripting languages is a plus
• Experience providing Enterprise level technical support; experience providing support to customers consuming Paas or Saas technologies is a plus
• Experience working with hosted platform environments, managed application services, or large scale application deployments.
• Background in Linux or Unix operating systems.
• Proficient with Linux troubleshooting tools such as curl, wireshark and crash analysis
• Familiarity with cloud technologies and platforms such as Azure, containers, and Kubernetes
• Prior experience with Azure, CRI-O, Kubernetes, containers and openvswitch, are a plus
• Familiar with developer workflows, Continuous Integration (Jenkins) and Continuous Deployments paradigms are a plus
• Comfortable with logging issues and working with issue tracking tools such as Jira
• Commitment to providing the best experience possible for Red Hat’s customers

Tech Stack

• Azure
• Cloud
• Jenkins
• Kubernetes
• Linux
• Open Source
• Unix

Benefits

• Competitive salary
• Flexible working hours
• Professional development budget
• Home office setup allowance
• Global team events