Identify root causes of technical issues
Respond to production issues
Configure programs and data flows between EnergyHub and our OEM or Utility partners
Configure and update data attributes when no UI is available
Build dashboards on top of our data warehouse to answer questions or give the team insight into high-value opportunities
Identify and implement technical solutions to mitigate or correct known issues
Debug reported issues by looking at logs, data and code (most often in Java, sometimes in Python and occasionally TypeScript)
Contribute bug-fix PR’s to the codebase
Create, update, and maintain Python scripts for data migrations, data cleanup, or process improvements
Other duties as assigned

Ability to combine information gained from multiple sources to identify root causes
Strong organizational skills and an eye for calling out areas for improvement
Strong communication skills
Comfort working with internal teams as well as external partners
Comfort working across time zones and cultures
An understanding of code versioning concepts and experience with tools like git
Experience identifying and debugging issues using tools like AWS Cloudwatch, Sentry or Datadog
Experience working with 3rd Party API’s using Postman
Experience with a scripting language such as Python
Experience or familiarity with Fullstack web development
Experience with the AWS ecosystem (and/or other Azure/GCP/etc.)

Support Development Engineer

Key skills