Provide L1/L2/L3 support for SharePoint users, including issue triage, troubleshooting, and resolution.
Provide day-to-day support of the SharePoint Online product offering with special focus on collaboration within and across departments.
Manage and configuring SharePoint sites, libraries, lists, permissions, and workflows.
Monitor system performance and availability; escalate issues when needed.
Support integration of SharePoint with Office 365 and third-party applications.
Recommend and implement new features or integrations to improve collaboration and efficiency.
Handle requests for access, content publishing, and document management.
Support SharePoint migrations, patching, and upgrades.
Maintain documentation of system configurations, troubleshooting steps, and knowledge base articles.
Implement and enforce SharePoint governance policies.
Ensure compliance with applicable Healthcare regulations.
Collaborate with development, infrastructure, and business teams to resolve complex issues.
Communicate effectively with technical and non-technical stakeholders regarding production issues, status updates, and solutions.
Stay up-to-date with industry trends and best practices in SharePoint related tools and technologies.
Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Five (5) years of experience developing and maintaining computer applications
Two plus (2+) SharePoint Online Experience
Experience supporting end users with SharePoint functionality (document libraries, lists, permissions, workflows)
Experience with Active Directory, Exchange, and MS Teams integration with SharePoint
Experience in CI/CD pipelines (DevOps) and other Microsoft products
Bachelor's degree in Computer Science, Information Systems, or a related technical field from an accredited institution
Preferred: Experience in full cycle SharePoint online platform and implementations
Relevant Microsoft certifications

Developer II – SharePoint

Key skills