Provide high-quality support to customers by responding to inquiries, requests, and issues in a timely, professional, and solution-focused manner.
Use effective communication and problem-solving skills to address customer questions, technical concerns, and account-related needs through various channels.
Enhance customer experience by identifying appropriate solutions and aiming for efficient, accurate resolution.
Manage and resolve customer concerns with empathy and professionalism, escalating issues in alignment with established guidelines when needed.
Investigate and correct account or service-related discrepancies, ensuring accurate information and continuity of service.
Proactively communicate with customers regarding updates, next steps, and actions required to support order or service fulfillment.
Support processes related to customer orders, returns, credits, and other transactional activities as assigned.
Oversee and coordinate day-to-day fulfillment or service workflows, addressing exceptions and ensuring smooth execution of assigned tasks.
Review system-generated reports or alerts and take appropriate action to understand, communicate, or resolve service or order status updates.
Adhere to established procedures while maintaining accurate and thorough documentation of customer interactions and case activity.

Associate's degree in business administration or related field preferred or equivalent work experience required
1 ~ 3 years of Direct customer service experience required
Intermediate level Microsoft Outlook, Word, PowerPoint skills
Excellent interpersonal, written, and verbal communication skills.
Strong phone communication skills, including maintaining a professional and personable demeanor while quickly establishing rapport and fostering positive customer interactions.

Customer Care Coordinator

Key skills