Represent Noctrix in direct virtual patient interactions, including application training, product demonstrations, and proactive and reactive therapy support
Serve as a consultant to clinicians and technicians during the implementation process and calibration sessions to ensure the smooth and effective integration of our product
Capture therapy support needs and provide valuable feedback to the product management and development teams
Collaborate with clinicians and functional organizations to recommend content for training courses and materials
Maintain existing relationships with patients, as well as our clinical and business partners
Accurately input and manage customer interactions in Salesforce to ensure accurate and up-to-date data capture for client relationship management

High school diploma required
An associate or bachelor’s degree in biology or a health-related field is encouraged and preferred for many promotional opportunities
Exceptional positive attitude, consistently demonstrating a willingness to go above and beyond in helping individuals navigate their challenges, while providing empathetic support and solutions with patience and understanding
Proven customer service excellence, with a strong ability to empathize and effectively communicate complex technical solutions to non-technical users, ensuring a positive and supportive experience for patients seeking therapy or technical assistance
Excellent verbal and written communication skills, with an outstanding ability to communicate and collaborate effectively
Ability to understand, convey, coach, and teach others about the clinical aspects and technical use of the product
Ability to diagnose complex customer issues cross-functionally with minimal guidance, using new technologies
Strong problem-solving and troubleshooting skills
Strong sense of ownership and accountability
Ability to multitask and handle multiple priorities in a complex, challenging environment
Previous experience in the sleep or neuromodulation industries is considered a plus
Experience with Salesforce is considered a plus.

Therapy Support Specialist

Key skills