Responsible for customer relationship management through effective application of technical knowledge to install/implement, service, test, and troubleshoot solutions on IT networks
Provide technical recommendations based on customer requirements
Support transition from break fix model to customer solutions focused model
Drive continuous improvement of implementation methodology and service offerings
Collaborate with internal and external resources including clinical, sales, and service partners
Coordinate project resources and tasks
Perform administrative duties within regulatory requirements and timeframes
Install complex systems comprised of IT infrastructure and patient monitoring equipment
Technical review of system configurations to ensure viability of system performance during implementations

At least 2 years of professional working experience in IT technologies or electronics industry, preferably in a field or hospital-based service environment
Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred
Network configuration and/or troubleshooting experience
Cisco Certified Network Associate (CCNA) certification or required to obtain within 6 months from beginning of employment
Bachelor's degree in computer science, electronics, biomedical, or related disciplines or equivalent combination of education and experience
Ability to successfully perform physical, cognitive and environmental job requirements

Healthcare Technical Consultant

Key skills