Works directly with clients and employees to answer questions and resolve their issues.
Loads and maintains all service activities in BenefitPoint.
Resolves enrollment and termination issues.
Acts as a liaison with insurance carriers to resolve claim issues, billing issues, and other service matters.
Provides members with assistance for appeals and other service matters.
Answers or escalates questions to obtain accurate answers related to legislation and benefit laws regarding HIPAA, COBRA, and FMLA.
Works with service teams and service team members to ensure continuity of workflow and processes between teams and to make sure adequate support, coverage, and backup are in place at all times.
Maintains an assigned book of cases and stays in regular contact with all key client contacts to build solid relationships.
Proactively calls key contacts to check-in and for fact-finding.
Assists with the training of new hires in their duties.
Prepares reports giving details of complaints and service requests on a monthly basis.
Shares new and unique information with other HUB service team members.
Maintains organized filing systems and timely submits all employee paperwork.
All other duties and special projects as assigned.

5+ years of experience in employee benefits including a strong knowledge of employee benefit plans, ancillary coverages, and current legislation
Highly organized, technical and analytical skills
Ability to operate independently and in a team setting
Client service mentality with active listening skills and able to effectively communicate with clients, team members, and management
Very comfortable with typical business technology including voice mail, e-mail, word processing, spreadsheets, and presentation software
Proficient with using Microsoft Office products especially Excel, Outlook, and Publisher
Must also be comfortable with Adobe Acrobat Standard
Excellent written and verbal communication skills
Bachelor’s degree from an accredited university preferred; High School Diploma required
Must be willing to travel within the Carolinas
LA&H License required. Must have or be willing to obtain a NC/SC Life and Health Insurance License within 60 days of employment.

Employee Benefits Account Manager

Key skills