Works directly with clients and employees to answer questions and resolve their issues
Loads and maintains all service activities in BenefitPoint
Resolves enrollment and termination issues
Acts as a liaison with insurance carriers to resolve claim issues, billing issues, and other service matters
Provides members with assistance for appeals and other service matters
Answers or escalates questions to obtain accurate answers related to legislation and benefit laws regarding HIPAA, COBRA, and FMLA
Works with service teams and service team members to ensure continuity of workflow and processes between teams and to make sure adequate support, coverage and backup are in place at all times
Maintains an assigned book of cases and stays in regular contact with all key client contacts to build solid relationships
Proactively calls key contacts to check-in and for fact finding
Assists with the training of new hires in their duties
Prepares reports giving details of complaints and service requests on a monthly basis
Shares new and unique information with other HUB service team members
Maintains organized filing systems and timely submits all employee paperwork
All other duties and special projects as assigned

5+ years of experience in employee benefits including a strong knowledge of employee benefit plans, ancillary coverages, and current legislation
Highly organized, technical and analytical skills
Ability to operate independently and in a team setting
Client service mentality with active listening skills and able to effective communicate with clients, team members, and management
Very comfortable with typical business technology including voice mail, e-mail, word processing, spreadsheets, and presentation software
Proficient with using Microsoft Office products especially Excel, Outlook, and Publisher
Must also be comfortable with Adobe Acrobat Standard
Excellent written and verbal communication skills
Bachelor’s degree from an accredited university preferred; High School Diploma required

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Paid Parental Leave
Generous PTO Package
Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential
HUB is constantly growing and so can your career!

Senior Employee Benefits Account Manager

Key skills