Partner with enterprise sales, pre-sales engineers, and delivery teams to define and design tailored service solutions (Professional and Managed Services) for large, complex customer environments
Lead the services discovery process, identifying customer objectives, technical requirements, and operational constraints
Architect comprehensive services proposals that include deployment, migration, integration, adoption, and lifecycle management components
Design Managed Services models that include monitoring, proactive maintenance, optimization, and ongoing technical management
Build detailed Statements of Work (SOWs), service definitions, and solution blueprints that align with customer expectations and internal delivery capabilities
Collaborate with Product Management and Operations to standardize and scale repeatable service offerings while maintaining flexibility for customization
Provide subject matter expertise during customer presentations, executive reviews, and proposal negotiations
Ensure service solutions are technically sound, financially viable, and operationally deliverable
Serve as a trusted advisor to enterprise customers, guiding them through service transformation and managed services adoption
Maintain a deep understanding of industry trends, frameworks (ITIL, ISO, etc.), and emerging technologies to ensure service innovation and competitive differentiation

8+ years of experience in Services Architecture, Solution Architecture, or Professional Services design within enterprise technology
Proven track record designing complex Professional and Managed Services for large enterprise customers
Strong understanding of unified communications, collaboration, networking, or cloud infrastructure
Experience building detailed SOWs, service catalogs, and pricing models for enterprise-scale service delivery
Demonstrated ability to work cross-functionally with Sales, Engineering, and Delivery teams
Excellent communication, presentation, and customer-facing skills — comfortable interacting with both executives and technical stakeholders
Strong financial and business acumen with experience balancing customer value and delivery margin
Bachelor’s degree in related field or equivalent work experience
Preferred: Experience in UC and CC, collaboration environments
Familiarity with ITIL frameworks, service lifecycle design, and managed service operations
Experience with automation, monitoring platforms, or service management tools (e.g., ServiceNow, LogicMonitor, PagerDuty)
Technical certifications in cloud platforms (AWS, Azure, Google Cloud) or related enterprise systems
Master’s degree in Business or Engineering

Enterprise Services Architect

Key skills