Servicing Support Specialist

Role Overview

• Engage default firms to protect U.S. Bank’s interest
• Manage cases within the Priority Assets inventory as assigned by Manager
• Perform research and analysis of accounts for settlement authority, resolution strategy, and check requests
• Monitor legal issue populations with emphasis to resolve issues in timely manner
• Escalate any issues that cause liability to the Bank
• Participate in conference calls with default firms, partnering business lines, and leadership team
• Work various reports to provide insight of loan population to partnering business lines and leadership team
• Create and maintain case summaries on each file within population

Requirements

• High school diploma or equivalent
• Five or more years of experience in administrative support activities
• 3-5 years experience in mortgage servicing, with at least some default (foreclosure) servicing experience
• Demonstrated experience in resolving property-related issues through property preservation and violation management
• Self Driven and highly motivated
• Good verbal, grammatical and written communication skills
• Well-developed reading, writing, and mathematical skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Proficient PC skills, especially Microsoft Office applications and graphics
• Demonstrated administrative skills and acute attention to detail
• Strong organization and time management skills
• Strong Problem-Solving and analytical skills

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law