Join a team that operates as a second point of contact for Aircall's customers across the globe
Work directly with customers to help solve complex technical and operational questions
Impact customers' ability to make and receive phone calls, leverage the right products/integrations and grow their business
Collaborate with multiple teams across Aircall, such as Success, Engineering, Product, Onboarding, and Sales to provide white-glove service and support
Be part of a highly motivated team that thrives on shared success
Work with diverse backgrounds and skill sets in a 24/5 business operating throughout various time zones

Aptitude for understanding providing excellent customer service including clear communication, problem solving and technical writing skills in English (Other Languages are a plus)
Possess good organizational skills and the ability to manage multiple issues simultaneously within a fast-paced and changing environment
Positive self-starter, willing to dig into complex issues, able to take direction, and work within a team environment
Willingness to consistently improve and try different approaches and perspectives
Empathetic and active listener, with the ability to see each situation from someone else’s viewpoint
Aptitude to learn and support new products and features
Motivation to learn by yourself and seek knowledge
Strong problem-solving, decision-making, and critical-thinking skills
Familiar with working in remote or hybrid environments
Excellent written and verbal communication skills
Previous experience in a client-facing technical role for a SaaS or telecom business
Comfortable multitasking in a fast-paced environment
Familiar with organizing workflows and be process oriented
Committed, ambitious, team player, and outcome-oriented

Technical Support Specialist – API/Webhooks Specialist

Key skills