Responsible for Policy/Controls and Process Documentation
Perform the risk and control self-assessments
Develop, maintain and continually enhance a proactive operational and regulatory risk management program
Identify, assess, communicate and implement regulatory issuances
Ensure the timely completion of all testing requirements in accordance with guidelines
Lead the business segment in the timely remediation of issues
Help foster a risk awareness culture in the business segment
Provide the business segment with sufficient information to ensure proper oversight
Help to communicate shared vision of the segment/division and establish goals

Bachelor’s degree
5 or more years of experience in Audit, Compliance, Risk Management or Operational Risk
In lieu of a Bachelor’s degree 4 additional years of banking customer service center risk related experience may be considered
Knowledge of risk management principles and regulatory compliance requirements
Experience with call center operations and/or customer solution banking processes
Strong organizational, analytical, critical thinking and problem-solving skills
Excellent verbal and written communications
Strong interpersonal skills
Ability to deal with ambiguity, multi-task and work in a fast-paced environment
Proficiency in MS Office suite

Senior Segment Risk Specialist

Key skills