Project Manager – Managed Services

Role Overview

• The Expert PM leads high‑visibility, multi‑tower customer engagements, managing scope, risk, budget, and operational readiness.
• This role oversees cross-functional teams and serves as a senior customer-facing leader responsible for achieving contractual outcomes across print, device, and collaboration solutions.
• Coordinate multi-functional, multivendor teams across print fleet management, device provisioning, analytics, collaboration room buildouts, and monitoring services.
• Develop and manage program governance models, including steering committees, PMO structures, quality controls, DAIR logs, communication plans, and operational handover frameworks.
• Act as a trusted advisor guiding customers through strategic changes in their print, device, and collaboration environments.

Requirements

• Four‑year or Graduate Degree in Business, IT, Engineering, Computer Science, or related field—or equivalent experience.
• 7–10+ years of experience in project or program management, IT service transitions, or related technical fields.
• PMI (PMP) required
• ITIL (Foundation or higher)
• ITSM certifications
• PRINCE2, Agile/Scrum certifications
• Six Sigma or process improvement certifications

Tech Stack

• ITSM
• PMP

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave