Veterinary Customer Service Representative, CSR

Role Overview

• Provide compassionate care to all patients
• Greet clients and pets by name
• Answer phones promptly and professionally using a multi-line phone system
• Receive and transmit faxes
• Take and deliver messages promptly to appropriate staff
• Check medical and computer records for accurate client addresses, phone numbers and e-mails
• Schedule boarding/grooming appointments according to hospital scheduling guidelines
• Answer clients’ questions about veterinary services and products and provide knowledgeable advice about wellness, prevention and disease
• Maintain a clean, neat reception area and front desk
• Explain invoices to show value for the care provided

Requirements

• High school diploma or equivalent, some college preferred
• Minimum age requirement of 18 years old
• Ability to read and comprehend instructions
• Experience in caring for animals, proper restraint techniques preferred
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Ability to work with computer-based veterinary software
• Exceptional customer service skills
• Ability to work in a fast-paced environment

Benefits

• Equal employment opportunities
• Professional and courteous to clients and co-workers