Field Service Tech Lead – South Region

Role Overview

• The Field Service Technician Lead will be expected to travel throughout the USA.
• This role must have basic/advance/expert understanding of the technical competencies listed to support and execute Field Service projects.
• Field Service projects may include: installations, repair, and maintenance of electrical components/power transformers.
• This role will provide on-site project support/execution and planning to Field Service crews.
• Must be able to drive company vehicle/equipment.
• Receive assignments and instructions from manager – both oral and written.
• Read, understand, and follow guidelines set forth Company procedures, and blueprints when performing assigned work.
• Lead other Field Service team members.
• Holding team accountable to project schedule execution.
• Ability to deliver key messages & communicate effectively.
• Troubleshoot and resolve technical complex issues.
• Compose Field Reports and any other job site, customer specific reports to management/customer in a timely manner.
• Manage equipment maintenance on each job site.
• Manage job site safety.
• Conduct pre-job/post-job walks.
• Assist Service Work Planner with following on-site project management: budget, scope of work, schedule, manpower, task prioritization and multi-tasking.

Requirements

• High School Diploma or GED equivalent.
• Advanced post-high school level education in lieu of 3 years of industry specific work experience
• Utility experience
• Report writing experience.
• Supervisory experience.
• Valid Driver’s License
• Basic/Advanced/Expert knowledge/troubleshooting experience of electrical testing/theory.
• Basic/Advanced/Expert knowledge/troubleshooting experience of controls
• Basic/Advanced/Expert knowledge/troubleshooting experience of oil processing
• Mechanically inclined and have basic knowledge of hand tools.
• Understanding of transformer/industry specifications to be able to troubleshoot/analyze data.
• Able to influence/manage without authority.
• Customer focus driven.

Benefits

• Ability to operate heavy machinery
• Excellent communication skills, both verbal and written.
• Advanced computer skills
• Conform to all safety rules and use all appropriate safety equipment
• Basic project management skills
• Self-directed, positive attitude, willingness to learn and ability to follow instructions/directions.