The Field Service Technician Lead will be expected to travel throughout the USA.
This role must have basic/advance/expert understanding of the technical competencies listed to support and execute Field Service projects.
Field Service projects may include: installations, repair, and maintenance of electrical components/power transformers.
This role will provide on-site project support/execution and planning to Field Service crews.
Must be able to drive company vehicle/equipment.
Receive assignments and instructions from manager – both oral and written.
Read, understand, and follow guidelines set forth Company procedures, and blueprints when performing assigned work.
Lead other Field Service team members.
Holding team accountable to project schedule execution.
Ability to deliver key messages & communicate effectively.
Troubleshoot and resolve technical complex issues.
Compose Field Reports and any other job site, customer specific reports to management/customer in a timely manner.
Manage equipment maintenance on each job site.
Manage job site safety.
Conduct pre-job/post-job walks.
Assist Service Work Planner with following on-site project management: budget, scope of work, schedule, manpower, task prioritization and multi-tasking.
Requirements
High School Diploma or GED equivalent.
Advanced post-high school level education in lieu of 3 years of industry specific work experience
Utility experience
Report writing experience.
Supervisory experience.
Valid Driver’s License
Basic/Advanced/Expert knowledge/troubleshooting experience of electrical testing/theory.
Basic/Advanced/Expert knowledge/troubleshooting experience of controls
Basic/Advanced/Expert knowledge/troubleshooting experience of oil processing
Mechanically inclined and have basic knowledge of hand tools.
Understanding of transformer/industry specifications to be able to troubleshoot/analyze data.
Able to influence/manage without authority.
Customer focus driven.
Benefits
Ability to operate heavy machinery
Excellent communication skills, both verbal and written.
Advanced computer skills
Conform to all safety rules and use all appropriate safety equipment
Basic project management skills
Self-directed, positive attitude, willingness to learn and ability to follow instructions/directions.