Oversee all aspects of branch operations and customer service, with a primary focus on delivering the NexaMotion Value Proposition to achieve profit goals.
Manage warehouse operations, coordinating delivery and logistics, overseeing inventory management, and ensuring effective office support functions such as deposits, credit spreads, CODs, and reverse logistics.
Achieve branch operations and profitability plan.
Conduct review of branch P&L to ensure cost structure and profit optimization.
Maintain an ongoing, effective relationship with key customers within the local market and maintain overall service standards for entire customer base.
Implement operations best practices at assigned branch.
Participate in annual budgeting process.
Oversee cash management process between the Branch and the Regional Credit department; work with Regional Credit Manager to address local customer credit/collection issues.
In conjunction with Regional Operations Manager, review location to ensure current facility is optimized with respect to customer service and delivery reach.
Lead a team of employees, including warehouse employees and delivery drivers.

Bachelor’s degree with concentration in a business-related discipline preferred or equivalent work experience.
Prior operations experience required.
Ideally 3-5 years of managing teams in a warehouse or distribution center setting
Strategic thinking skills with strong business analytical skill sets.
Excellent communication and people management skills, especially in regard to training and employee development.
Proficiency in Microsoft Office suite.
Demonstrated superlative leadership qualities with the ability to train and develop team members.
Proven ability to work in a fast-paced environment while setting priorities, managing diversity of job responsibilities with effective organizational skills, and working within deadlines.
Track record of successful P&L performance and a keen understanding of what drives profitability preferred.
Experience using JD Edwards, Epicor or similar ERPs an asset. Automotive aftermarket leadership experience a plus.

Branch Operations Manager

Key skills