Direct end‑to‑end customer supply chain for supplier clients (forecast collaboration/CPFR, inventory health, order flow) to improve in‑stock and on‑shelf availability; ensure alignment to modular set timing and eCommerce fulfillment.
Represent Customer Supply Chain Services in supplier client meetings and business reviews, delivering insights, scorecard readouts, and action plans that improve service and sales.
Mentor and train team members on Scintilla, OTIF, SQEP, and exception management; manage performance reviews and development plans.
Ensure access to key platforms (Scintilla, Power BI/Tableau) and lead upskilling in analytics and automation; standardize SOPs and dashboards across clients.
Oversee diagnostics, root‑cause analysis, and get‑well plans for service risks (OSA, fill rate, MABD/appointment adherence); manage deduction prevention and dispute processes as appropriate.
Partner with supplier clients’ Planning, Logistics, and 3PL teams on DC/FC flow, seasonal builds, launches, and transitions to achieve availability and cost‑to‑serve targets.
Report progress and impact to the VP of BI, ensuring alignment with Acosta Group’s strategic goals and client commitments.

Bachelor’s degree and a minimum of 7 years’ experience in supply chain/replenishment, customer logistics, or comparable background from CPG/retail.
7–10 years of experience in customer supply chain/replenishment with 3+ years in a leadership role within CPG or retail.
Proven success building and leading high‑performing replenishment/CPFR teams serving supplier clients that sell through Walmart.
Expertise in CPFR, OTIF, SQEP, ASN/EDI, and deduction prevention; practical experience with modular timing and seasonal/promo planning.
Advanced proficiency with Scintilla, and BI tools (e.g., Power BI/Tableau); ability to translate diagnostics into action.
Excellent communication and presentation skills for client engagements and cross‑functional alignment.

Director, Supply Chain – Walmart Supplier Services

Key skills