Fraud Risk Strategy Consultant

Role Overview

• Assess the design and effectiveness of fraud processes, controls, monitoring and reporting frameworks and case management effectiveness, identifying opportunities for standardization across business units
• Develop structured insight-driven recommendations for fraud risk supported by analysis and industry best practices, leveraging internal and external fraud detection and decisioning processes and tools
• Produce compelling executive-ready storylines and presentations that synthesize insights and drive decision-making, and highlight process improvement and harmonization opportunities
• Collaborate with senior team members and contribute to the development of EXL’s fraud risk capabilities in the telecommunications domain

Requirements

• Bachelors / Masters degree in Finance, Accounting, Economics, Statistics, Engineering or a related quantitative field, or an MBA with relevant domain experience
• 4 or more years of experience in Fraud Risk Strategy and/or Operations, preferably in Strategy or Consulting roles
• Working knowledge of industry standard processes across the fraud lifecycle including application, transaction, merchant, and dispute/chargeback management
• Strong analytical skills and proficiency in Microsoft Excel and PowerPoint
• Effective client engagement skills with experience translating analysis into clear, compelling narratives for senior stakeholders
• Excellent communication, presentation and storytelling skills with a data-driven orientation, and comfort operating in fast-evolving, ambiguous environments
• Experience with leading industry standard fraud technologies, such as Feedzai and Feature Space
• Experience integrating fraud risk strategies and operations including policy alignment, rules and models, controls, data flows and reporting during corporate restructuring initiatives such as BU consolidation, M&A and spinoffs
• Relevant certifications in Credit Risk, Fraud Risk, or Risk Management (e.g., CFE, FRM, PRM) are a plus
• Prior consulting or advisory experience in telecom or adjacent industries
• Experience operating in a Second Line of Defense (2LoD) or policy / risk oversight role
• Familiarity with relevant regulatory and compliance frameworks (e.g., PCI DSS, GDPR, telecom consumer protection regulations) is a plus
• Working knowledge of data visualization software such as Tableau, Power BI and Looker

Tech Stack

• Tableau

Benefits

• For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits