Lead and motivate a team of 18+ customer service representatives to achieve performance targets and deliver outstanding service.
Drive efficiency in call center operations, implement process improvements, and ensure adherence to service level agreements.
Implement and oversee quality assurance programs to maintain service standards and ensure customer satisfaction.
Provide ongoing coaching and training to team members, identifying areas for improvement and supporting professional development.
Utilize call center metrics to monitor individual and team performance, providing feedback and implementing corrective actions as needed.
Handle escalated customer issues, ensuring timely and effective resolution while maintaining a positive customer experience.
Foster open communication within the team, promoting a collaborative and positive work environment.

Minimum of 2 years in a supervisory role within a call center environment.
Demonstrated commitment to delivering exceptional customer service.
Proven ability to lead and motivate a team, with strong coaching, decision-making, and problem-solving skills.
Comfortable working in a fast-paced environment, with the ability to adapt to changes and implement innovative solutions.
Excellent communication and interpersonal skills.
Basic understanding of telecommunications products and services is a plus.

Health and Welfare Benefits: Tailored to fit your and your family's needs, effective from day one.
Retirement Savings: Supportive plans to help you secure your financial future.
Employee Discounts: Access a broad array of discounts on merchandise, services, travel, and more.
Career Growth Opportunities: A variety of opportunities to advance your career within a global company.
Paid Time Off: Attractive packages designed to help you enjoy your life outside of work.
Great Work Environment: Join an award-winning culture recognized for diversity and inclusion efforts.

Supervisor, Customer Experience

Key skills