Senior Compliance Manager

Role Overview

• Partner with business units to move beyond 'quick fixes.' You will help stakeholders design long-term controls (automated or manual) that directly address the root causes identified during the issue management process.
• Ensure every remediation action plan is mapped back to the Global Compliance Control Library. You will verify that new controls are properly documented, assigned owners, and integrated into the firm’s risk assessment tools.
• Lead deep-dive RCA sessions for complex or recurring issues. You will provide the analytical 'bridge' that explains why a control failed and what specific engineering or process change is required to fix it.
• Work closely with the Issue Management team to ensure that 'Issue Closure' only happens once a control has been validated as effective, not just 'implemented.'
• Manage the technical linkage between Issue Management tickets and the Governance, Risk, and Compliance (GRC) platform. You will ensure data flows seamlessly between 'Issues' and 'Controls.'
• Design the testing scripts used to validate that a newly developed control is working as intended before an issue is officially marked as remediated.
• Identify trends across multiple issues to suggest 'horizontal' control improvements that could benefit multiple departments simultaneously.
• Partnering with the business to build 'Key Compliance Controls' (KCCs). You ensure that every control has a clear Objective (what are we stopping?), a Frequency (how often does it run?), and an Owner (who is responsible?).
• Managing the 'Source of Truth' (often a GRC tool or master spreadsheet) that lists every compliance control across the firm.
• Reviewing a control before it is even turned on to see if it is logically capable of stopping the risk. (e.g., 'If this is a manual check, is the person actually qualified to spot the error?')
• Performing 'sample testing' to see if the control actually worked over a period of time.

Requirements

• 7+ years of experience in Anti-Money Laundering (AML), Sanctions, or Financial Crime compliance, with a specific focus on Control Design and Mapping
• Expert-level ability to perform Root Cause Analysis (RCA) on AML system failures
• A track record of 'holding the line' on Issue Closure
• Hands-on experience managing a Global Compliance Control Library within GRC platforms (e.g., ServiceNow, Archer, or MetricStream)
• Proficiency in designing Operating Effectiveness (OE) testing scripts that use data-driven samples to prove a control is working
• A natural ability to multitask between Issue Management and Business Advisory
• Bachelor’s degree in a related field is required. CAMS (Certified Anti-Money Laundering Specialist) or CRCM certification is highly preferred, as is experience in high-growth FinTech or complex global banking.

Tech Stack

• ServiceNow

Benefits

• Competitive total compensation package
• Hybrid role – 3 days a week in our downtown San Jose office
• Comprehensive healthcare schemes for employees and dependents
• Wellness programs, team events, and employee engagement initiatives
• L&D opportunities and professional development support