Program Manager, Employee Experience

Role Overview

• Execute culture and values programming that brings Transcarent's Values (People First, Care, Resilience, Results, Humble and Human) to life across the organization
• Manage recognition programs and values awards that celebrate employees who exemplify our values in action
• Support efforts to embed our values into all elements of the employee lifecycle—from onboarding to performance conversations to offboarding
• Create content, toolkits, and resources that help leaders and employees connect their work to our values
• Track and share stories that showcase our culture and values in action, amplifying recognition across the organization
• Independently manage our Moments that Matter initiative partnering with local office employees to execute meaningful monthly experiences that strengthen community across our distributed workforce
• Coordinate and execute in-office and virtual experiences including lunch and learns, hackathons, speed networking, happy hours, and other engagement activities
• Equip local employee volunteers with tools, resources, and support to deliver exceptional experiences
• Manage logistics, vendors, and budgets for employee programs across multiple locations
• Gather feedback and share insights to continuously improve programming and maximize engagement
• Serve as the program manager for Transcarent's ERG communities, providing operational support and coordination
• Partner with ERG boards to ensure they have clear expectations, resources, and supportive partnership to achieve their goals
• Support ERG leaders in program planning, event execution, cross-group collaboration, and executive sponsorship engagement
• Help foster a culture of inclusion and belonging by supporting ERGs in building connected communities that thrive at Transcarent
• Collaborate with Internal Communications teammates to coordinate centralized communication and resources to enhance ERG visibility and participation
• Track ERG engagement, sentiment and impact and design action plans to improve
• Lead onboarding sessions for new hires, ensuring they feel welcomed, informed, and connected to our values from day one
• Execute Transcarent's summer internship program, managing the end-to-end experience from coordination through program completion
• Coordinate programming that gives interns meaningful work, mentorship, and exposure to Transcarent's culture and mission
• Gather feedback and share insights to continuously improve the new hire and intern experience

Requirements

• 5+ years of experience in employee experience, program management, internal communications, or a related field
• Track record of designing and executing employee engagement or culture initiatives
• Demonstrated experience managing large projects and moderately complex programs independently
• Experience working with Employee Resource Groups, inclusion initiatives, or community-building programs
• Strong project management skills with the ability to juggle multiple programs and stakeholders simultaneously

Benefits

• Competitive medical, dental, and vision coverage
• Competitive 401(k) Plan with a generous company match
• Flexible Time Off/Paid Time Off, 13 paid holidays
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
• Mental Health and Wellness benefits