Answer inbound calls: Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience.
Consult with care: Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call.
Stay connected: Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment.
Provide top-tier service: Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations.
Solve problems with ease: Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience.
Hit your targets: Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence.
Live our values: Bring your Big Hearted, Unconventional, Tenacious, and Better Together attitude to every call, chat, and interaction.

2-3 years minimum customer service experience
Inbound sales and Contact Center experience a plus!
A goal-getter mentality, always striving to crush metrics and share our amazing products with customers
A fun, friendly personality that loves connecting with customers in unexpected and engaging ways
Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
Computer literacy skills with the ability to type at least 40 wpm
A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
Positive, driven and solution-oriented mentality
Must reside (permanent residence) in approved locations: North Carolina, Texas and Utah

Customer Success Advocate

Key skills