Creates domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation
Ensure reservations are built according to client standards and preferences
Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work
Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date

3 or more years' experience working as a Travel Consultant (or 5 years in other customer service industry)
Advanced knowledge of GDS (Sabre)
A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too.
Good verbal and written communication skills
Strong teamwork skills
A positive, “can do” attitude.
Willingness to learn and grow!
CWT accepts Military experience/certifications as a substitute for some requirements.

Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources to support you and your immediate family
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

Travel Consultant II

Key skills